FAQs

Q: What does Pillar actually handle
A: We manage the ongoing care your home needs throughout the year. That includes maintenance, seasonal tasks, repairs, contractor scheduling, and project oversight. We step in as the steady partner who keeps everything moving so you don’t have to think about it.

Q: Do I still need to hire contractors
A: No. We take care of that for you. We gather quotes, schedule the work, coordinate the trades, and make sure the job is done the right way. You approve the plan, and we handle the rest.

Q: What if something urgent happens
A: You reach out to us first. We step in right away to assess the issue, bring in the right people, and manage the fix from start to finish. You’re never left guessing or scrambling.

Q: How often do you check on my home
A: We build a plan based on the tier you choose and the needs of your house. That can include monthly visits, seasonal check ins, or more frequent oversight during active projects.

Q: What size projects can you support
A: Anything from a loose hinge to a full room renovation. With more than 40 years of combined experience across home care, building trades, and project management, our team knows how to guide both the small jobs and the complex ones. Larger work is fully managed for you, including planning, scheduling, and oversight.

Q: Do you help with design or planning
A: Yes. At the Premier level, you gain access to architects, interior designers, structural engineers, and specialized trades. Whether you want to rework a layout, plan an addition, or rethink a room, we bring the right people in and lead the process.

Q: Is this like having a landlord or property manager
A: It’s similar in concept but built for homeowners. You get a dedicated home manager who looks after your house the way a property manager would care for an investment property. The difference is the level of personal attention and the scope of support.

Q: How do I know which membership tier is right for me
A: If you want steady care and a clear plan for the year, Essential is the most common place to start. If you want full oversight and emergency support, Complete is a better fit. If you want true end to end service with access to design and complex project management, Premier gives you the highest level of support.

Q:Can you work with my preferred contractors
A: Yes. If you already have trusted people, we’re happy to coordinate with them. If not, we bring in vetted specialists who meet our standards.

Q:What if I only need help for a short period
A: We can support limited projects or short term needs, but membership gives you the most consistent care. It keeps your home in order year round instead of reacting when something goes wrong.

Q: Will you come to my home before I join
A: Yes. We do an initial assessment so we understand the condition of your home, your priorities, and the level of support you want. That helps us build the right care plan.